FAQ

Welcome to the Dewvel Frequently Asked Questions page. We are here to make sure your experience with us is a good one. If you need anything that is not covered below, please get in touch.

1. How long will it take to receive my order?

Handling time is 1 to 2 business days, transit time is 6 to 8 business days, and estimated total delivery is 7 to 10 business days. Full details are in our Shipping Policy.

2. Do you offer free shipping?

Yes. Every order ships free within the United States, with no minimum spend. See our Shipping Policy for details.

3. Where is Dewvel located?

Dewvel is a United States based online business offering a curated selection of high quality lighting, with shipping available across the United States.

4. What if I receive a defective product?

Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.

5. Can I cancel my order after it is placed?

Yes, within 24 hours of placing it. Contact support as soon as possible and we will cancel it if it has not already entered processing.

6. What is your return policy?

Simple and hassle free. You have 30 days from delivery to return an item in unused condition and original packaging. Full details are in our Return Policy.

7. When will I receive my refund after returning a product?

Once your return is received and inspected, your refund is initiated to the original payment method within 7 business days, depending on your payment provider. See our Refund Policy.

8. Do you offer any warranties or guarantees?

Yes. Every purchase carries a 30 day warranty. See our Return Policy for what it covers.

9. How can I contact customer support?

Through our Contact Us page, or directly at info@dewvel.com.

10. Do you ship internationally?

No. We ship exclusively within the United States.

11. Do you have a physical store location?

No, Dewvel is online only. That keeps our pricing competitive and lets us carry a wider selection.

12. Can I place a bulk order for my business or organization?

Yes. Bulk orders are welcome. Contact customer support for pricing and details.

13. What is the process for exchanging a product?

Exchange instructions are set out in our Return Policy. Email us and we will arrange it for you.

14. How can I track my order?

Once your order ships you can follow it on our Order Tracking page.

Contact Information

Store Address: 7320 Arlington Garden Street, Las Vegas, Nevada 89166, United States
Store Email: info@dewvel.com
Store Phone: +17252027684
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (Pacific Time)
We do our best to reply to your e-mail within 1 to 2 business days.