Refund policy

Last Updated: August 22, 2026

At Dewvel we want you to be happy with what arrives. If you are not, returning it is simple and free of hassle.

Order Cancellations

You can cancel your order within 24 hours of placing it by emailing info@dewvel.com with your order number. After that window we cannot guarantee cancellation, as your order may already be in processing. Once an order has been dispatched it can no longer be cancelled, but you are welcome to return it after delivery under this policy.

30 Day Easy Returns

You have 30 days from the day your order arrives to return it. To be eligible, items must be:

• Unused
• In their original condition
• Returned with the original packaging, tags and accessories

Our support team will walk you through the process. Restocking fee: $0. We do not charge restocking fees.

Return Policy Overview

• Return window: 30 days from the day your order arrives
• Condition: unused and in original condition with all packaging, tags and accessories
• Easy returns: our support team guides you through it
• Restocking fee: none

Return Costs

Defective or incorrect products. There is no cost to you if the item is incorrect, was damaged by the carrier, or is defective in any way.

Change of mind. If the wrong item was ordered, the item does not fit the space, or it is simply no longer wanted, the customer covers the actual return shipping cost. Original shipping costs are not refundable.

How to Return an Item

1. Contact us. Email info@dewvel.com with your order number and the reason for the return.
2. Pack your item. Repack it securely in its original packaging with all accessories, tags and documents.
3. Send it back. Ship your return using the instructions in your return authorization email. You may use the carrier or shipping method recommended there.

Refund Process

• Inspection: once your return reaches us we inspect it against the criteria above.
• Refund timing: after approval, please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.

Exchanges

We accept exchanges. If you would like a different size, finish or product, email info@dewvel.com and we will arrange a quick swap.

Order Not Delivered

If your order has not arrived within the expected delivery window, email info@dewvel.com with your order number. We will investigate with the carrier. If the parcel is confirmed lost we will issue a full refund to your original payment method or send a replacement at no extra cost.

Non Returnable Items

For hygiene and safety reasons a small number of items are not eligible for return. These are clearly marked as non returnable on their product pages.

Changes to This Policy

We may update this Return and Refund Policy at any time. Any change will appear on this page with a revised Last Updated date. Please review it from time to time. Continuing to use our website after a change means you accept the updated version.

Questions?

Visit our FAQ page or contact our customer service team and we will help.

Contact Information

Store Address: 7320 Arlington Garden Street, Las Vegas, Nevada 89166, United States
Store Email: info@dewvel.com
Store Phone: +17252027684
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (Pacific Time)
We do our best to reply to your e-mail within 1 to 2 business days.